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Mozilla has launched live chat support for Firefox. The service is open for only a few hours per day, and they provide help for only Firefox related issues.
It’s staffer by a hand full of volunteers, who don’t work Mozilla. They are probably just fans who want to help other Firefox users.
In the recent past, Mozilla has been making every kind of effort to improve their quality and market share. This is an incredible development by folks from Mozilla to lure more mainstream users. Even though Firefox has an extensive knowledge base, and well populated forum, chat support was much needed because majority of mainstream users will have problems at some point or the other.
It’s really incredible because chat support is something which companies provide for their commercial software! This is just another nail in the coffin for Internet Explorer!
[Via: DownloadSquad]
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wrote, on January 2nd, 2008
Hi there, the hours are pretty much just a guideline. We’re all volunteers and live all over the world, so folks can try the live chat page at anytime, and see if we’re open. The service opens and closes automatically depending on whether there are agents logged on to help
wrote, on January 2nd, 2008
support for a free browser is indeed commendable…like all those incredible wordpress plugin developers…
wrote, on January 2nd, 2008
I don’t expect to be using this option a whole lot… actually probably not at all, but it’s cool it’s there.
Hopefully it’ll help more people realize Fx is a better choice than IE.
Thanks to Andrew and the other guys/girls for volunteering!
wrote, on January 2nd, 2008
Its nice move from mozilla
wrote, on January 3rd, 2008
The futur of IE looks bleak compared to firefox which will probably grow even more.
wrote, on January 4th, 2008
It’s not that hard to use Firefox. I wonder what kind of questions are asked by new users.