4 Reason why BSNL Dataone Sucks

So Here?s is a yet another compilation of several reasons why BSNL DataOne Sucks! [My Friend Sent this to me]
DataCaps/Speed/Pricing
1. DataOne is capped.
2. DataOne offer Happy Hours but on wierd timings.
3. BSNL has a 64k Upload line. We are forced to be leechers. I got banned 4 times in 2 private torrent site.
4. BSNL is not that cheap as you guys think. Airtel has the same plan as our 256kbps. They have 5gb transfer limit and happy hours from 9-8.
5. BSNL won?t ever change any existing plans. Dataone was launched 15 months back and still we have same old plan. Maybe at Jan, 2005 the plans looked attractive but no longer.
6. They (customer care personnels and exchange engineers) first say that July, 2005 was also in the fully unlimited period (Jan-June 2005). Later after 3 months we got emails from them. We had to pay the amount in the ?special supplementary? bill.
7. 1 GB transfer limit sucks. 1 GB won?t even last 9 hours if I have a unlimited connection. Who are they trying to fool? 256kbps and 400mb for 250rs? If a person has limited usage, why would he want to have a 400gb capped line and pay 2rs (or 1.4rs) for every mb?
Billing
8. DataOne billing is not transparent
9. DataOne often send you overbills
10. You contact your local telephone exchange for any billing complaints, they ask you to contact DE of your SSA
11. You contact your SSA DE for billing complaints, he simply says that all billing are done from pune, so give me a complaint and wait. And they does nothing
Helpdesk/Customer Support
12. BSNL people knows nothing about DataOne
13. DataOne has got a Toll-Free number where no one picks up the phone
15. Dataone does not a a proper complaint cell/contact person/helpdesk in action.
16. BSNL has a ?customer care? toll free number where it?s fully automatic. I have never heard a human voice, 99% the answering machine will keep you company.
OS/Browser/Website
17. BSNL do not support no other OS than MS Windows.
18. BSNL provides modem which contains Linux drivers for Linux OS that existed 2 years back.
19. BSNL provides you with 100 pages os usage statistics every month, still leaving you ignorant about your usage
20. BSNL think all it?s customers are M.COM graduates
21. DataOne usage page doesn?t support worlds second largest used Web Browser, Firefox
22. BSNL site needs chinese language pack to make it work without errors.
Technical Problems
23. DataOne depends on your telephone, If telephone is faulty, dataone is too
24. Once dataone is down, dont expect it to get repaired before a week
25. Dataone has several complaints with telephone usages, like in someplaces it just disconnects whenever an incoming/outgoing call is attended
26. In some places it denies working of plus features of telephone like call waiting, CLIP etc
27. You need to have strange thing done to have BSNL connected. 27th and 28th points highlight that. Sometimes you need to switch on the router first and then your PC else you?ll get a BSOD!
28. I can?t connect to internet if I don?t have a media player playing some songs. My Dataone loves listening to music.
29. I can?t open Bitme.org.
Security
30. Dataone allows anyone to access critical private data like usage statistics using a simple VB tool (like shaplus software)
31. Dataone forces usage of proxy
32. Using Dataone dynamic IP, many sites may ban/block you
33. Dataone allows spammers to reside in their network
34. Dataone allows spywares in their network
35. Dataone does not offer security for user accounts
36. Dataone does not binds userids with their curresponding telephone Nos, so that anyone with an account can use any other account in any telephone
37. When we get a new account, if we know the userID, anyone can to know the password as well.
Health
38. BSNL internet connection, indirectly affects you mentally. You get sleeping disorders, loose appetite (!), mental stress, insulted and banned at various private torrent sites, pressure to browse within 1gb, fear of over billing at the end of the month,etc..

Hi,

I sympathize with you friend. Their customer service is the worst, I ever experienced.

I have a CellOne post paid connection and they signed me up for OneIndia calling plan and sent me a bill a Rs.600 (charges for the last month and the current month). When I called their customer support agent, she was a very rude girl who told me that I sent an sms to signup for this service, whereas this is wrong. I did not send them any sms.

Moreover, the ridiculous thing here is that they put a charge of Rs.600 on my phone bill but did not activate the service. When I was unable to make any STD call, I called them and inquired about it and they said that I have to deposit an amount of Rs. 1,000 to start off with this service. But these stupids charged me Rs.600 without activating the service.

Overall, I really had a very bad, infact the worst experience of customer service with BSNL. I decided to cancel my CellOne mobile connection and will even cancel the landline phone. Better go with Tata Indicom or Reliance landlines, as I believe their customer service would not be so bad as these guys provided.

Thanks,
Razzak

So true …. I already have sleeping disorder

If you pay 500 bucks you bet 1 GB [+ 2 AM to 8 AM free bandwidth]. They don?t even have any plans to introduce unlimited plan. ??????

hi guys
i have gone through ur post what u say about the bsnl service is very true.

i have a bit query, if anyone using the paln 500, he gets a free download time from 2am to 8am right[i.e he can browse & download as much as he can & every thing will be free right]

plz do reply as now i’m using the 2month free trial which will end on 4may. And i’m think of taking up 500 plan. plz help

Yeah Anupam, your right (BTW even i am using 2 months free), No download limit mean unlimited, You can browse and Download as much as you can

So whats the problem ………

i guess it only miscalculation of data use right

but on the other hand there are some + point i see
now guys i ‘m not fighting u or loyal to bsnl just some thing i like to put forward

i have ask some of my friends who r using cable broadband service but their download speed is very varibale where as bsnl is not so much.

for exp. when we download anything through bsnl broadband the download speed is 30-35kbps, day or night

where as in case of cable the download speed is 17kbps in day & 8-9kbps in night, yes that to in the free browsing period [1-7am]

Cost
Bsnl
plane 500 / 1 gb download & upload / free from 2-8am/ extra mb/1.20
modem 1200 one time & instalation chagre 250 & A registration fee of Rs. 100

Cable in our area
plane 600 / i gb download & unlimited upload / extra mb/1 / & also free cable[which generaly cost us around 250pm]
modem with instalation 1750 & security deposit 500 & taxes extra

so plz guys help me out since i’m going to be a heavy downloader from nex month. which one i should opt for.

Guys BSNL sucks but as far as I am concerned its the speediest connection I can get in my town khammam (Heard of it ?) Its in Andhra pradesh.
The tarrif really sucks one have to admit it .
ABOUT OPENING dataone page in Linux .
You can download opera and select appear as ie 6 for that dumb website!

Yeah pavithran your right, BSNL has broadband coverage to each and every town

still then which is fast.
i mean while downloading. i’m using bsnl, it download the data around 30-45kbps, what about cable & others.

I don’t think Cable will get you that much of speed.

One thing which really sucks abt Dataone is Bandwidth
They even count Uploads !! LOL

Still then
what is the dl speed of cabel cos i will be download game file about 1.5gb [each game]

It all depends on three factors

1. Your ISP

2. Type of Connection

3. And your Budget

the unlimited plans are now available on bsnl mate. be happy.

Thanks for the Info Dude !

the unlimited plans are now available on bsnl mate. ??????

if i’m not , mistaken this news was published way back in sept05 when new plans where introduce.
only one thing has change now a day they don’t take security charges i.e 500 in two plans one is 250 & other is 500.

the only thing consern me that they are giving us overbill which are more than affordable..

they are not official yet. but they are out. 900 bucks for unlimited. launched today.

What !!!!!!!!!!!!
i didn’t knew this one let me check …..

can u give me the kink …..
i can’t find it….

Well I didn’t find any story about the unlimited plan. Please post the link Sushubh.

Here is the link i was praying for years

http://bsnl.co.in/newsdetailed.php?news_id=296

Rs 900 ,256 kbps unlimted,the one thing which i wish to know and even people are talking about that are there any hidden charges of it,
and what is the MCU(metered called units) is it anyway have a link to the internet connection.

told ya… just coz they were not official, i could not have given you guys the link.

there is nothing like hidden charges from what i know. just that perhaps making calls would be probably a bit costlier.

and seriously dude… retain some sanity while placing ads on personal blogs.

Here is the link i was praying for years

http://bsnl.co.in/newsdetailed.php?news_id=296

Rs 900 ,256 kbps unlimted,the one thing which i wish to know and even people are talking about that are there any hidden charges of it,
and what is the MCU(metered called units) is it anyway have a link to the internet connection.

Already posted a post about the unlimited plan. here is the link

and seriously dude? retain some sanity while placing ads on personal blogs.

Sorry dude ! I fully depend upond Adsense for my daily bread. I am a full time blogger.

If you don’t like ads the remove them using adblock plugin

We got a 256kbs line with a initial free two month package. The download limit is 0.4 GB and we would we charged above it. We were told that we could check how much we had downloaded at the bsnl website. But it never works and no bsnl support either.

We got a 256kbs line with a initial free two month package. The download limit is 0.4 GB and we would we charged above it. We were told that we could check how much we had downloaded at the bsnl website. But it never works and no bsnl support either.

Same thing happened with me also. Their support is very bad. I wanted to change the change my scheme from Home 250 to Home 500.
Initially the

Let me write a article on that

I have a Home-250 connection. I have problems accessing several websites like http://www.thecinema.in. whenever i try to go to that site it gives me the error page….Can anyone tell me how to go about it?

I have a Home-250 connection. I have problems accessing several websites like http://www.thecinema.in. whenever i try to go to that site it gives me the error page?.Can anyone tell me how to go about it?

I dunno why but it works fine with me.

I also use Home 250, May be you can call 1975. But then they are all dumb idots out there

what answer can they give?

—I applied for 500 plan.It was confirmed by BSNL guys twice.So I start downloading every damn things during 2-8 happy hours and they give me a RS -10,000 bill.And by parents have been screaming at me ever since!
What are these guys trying to prove?
Please guys wither Make your DaTa One better and shut the damn thing down for Gods sake!

damn!! now they are introducing the 900plan if i have know this earlier i wont had surrender my dataone broadband connection. i have already taken up cable broadband service. lucky u guys.
now since u guys [dataone] want to check your usage try this link
http://10.240.43.216
it should work
c ya guys

I too faced so many problems with this STUPID BSNL people. they dont even tell what is the problem, because they dont even know. Everytime I call they say ” I will check” and nothing more than that but they are smart to send “Problem Solved” message. I dont know how to deal with these people. I can say only one thing BSNL people are “IRRESPONSIBLE IDIOTS”

DataOne is very good for the simple reason that it is our very own Broadband connection. To tell you the truth, I am on 256 Kbps speed package, with a 400 MB download limit. But I get download speeds around 312 Kbps very often, except during certain times of the day, when it goes down to 60 kbps. I hear 128 kbps online radio, and watch a lot of movie trailers in very good quality. Disconnections are very few. It is rare. And, I stay 5 km away from the Telephone Exchange! My Internet bill comes to around 350-400 Rupees. The connection I have in Bangalore is excellent. My friends too experience the same great service. Keep it up BSNL! I never had to call customer service even once. The guys who came to install took 12 mins to finish. My business account at a software park is not that efficient with a much higher speed. BSNL is Best Speed, Nice Line!

Hey Guys! lookout *-*

Do you know why I wrote the above? It is the opposite. I hate BSNL. I have gotten so frustrated with BSNL, I thought you would love enjoyed reading it! Send me feedback at b.world at rediffmail dot com HOPE you know how to decode. Bob, as always!

can i use dataone without activating outgoing calls

Ha! Tata indicom plans are the better.

562 for 64 kbps with unlimited.

64 kbit? Isn’t that a retrograde move?

my mama works in BSNL mobile and shez no better frankly shez jus as ignorant as any other employee of bsnl about their own loopholes. the only reason why we use BSNL is because its goverment has stability.

guys complain about no new plans look at this way thats one of the methods of stability. my bes pal abi uses airtel, they choosed airtel as they had this lucrative plan of free calls on the phone along with unlimited net. within a month of the installation, that plan was scrapped and a new plan with no free calls and more tax on the billing arrived.

problem is we cant question airtel why it changes tariff plans so often with BSNL you can, you CAN sue them big time, coz its government, and you are a consumer.

as for the those security concerns on accessing username / pass , getting banned and a meagre 1 gb….people am with you on this one. count me in.

@Sindhu: WoW!! Thats was really a detailed explaination, at some point I agree with you, But who said we can’t sue Airtel ??

As far as they are operating in India they are abide by Indian Jurisdiction:d

@Sindhu: I always thought it’d be easier to “sue” a private company than take action against a government branch. Given the amount of red tape I have to wade through just to get a driver’s licence, I don’t even want to hazard a guess about what it’d take to successfully take BSNL to court (provided I wanted to). Not subscribing to crap ISPs helps, though :d

[Comment ID #1639 Will Be Quoted Here]

>- Yup !!, In this regards I agree with fang. Sueing a private company is easier than a govt sector one.

And Airtel will won’t change its scheme for its existing users. I’m waiting for Airtel to be available at Kodical, then I’ll jump to Airtel

they print something about tarriff changes in the brochures is subject to thier decesions (airtel brochures) nobody has ever sued them till now.

[Comment ID #1648 Will Be Quoted Here]

We can’t sue them for this because they mentioned it on their brochure.

Mom and dad told me another story when i came home today , broadband bill 2500+ i went ballistic! i mean WTF is wrong with that dumbfuck billing clerk, once 900 plan and next moment 500 plan! this time its very well BSNL’s fault and mom said tommorow she will see to it. am going to, that dude is going to get a dose of me. `:-\

excerpt from synful.info
this is another live example for why bsnl sucks arse big time

[Comment ID #1809 Will Be Quoted Here]

Yeap, Thats exactly what I was trying to say..

yaar sandhu
my heart goes out for u
mere taraf se sale ke kaan ke niche lagana…jo 5 -25 kharcha hoga main dunga …..

cheers

Hey dude, you are completely wrong! The customer service guys did help me with my problem! Also, they do have a unlimited package! This shows you havent really put some effort in findin it out stuffs and in spite of it, you go around and utter some absolute baloney… lol

[Comment ID #1846 Will Be Quoted Here]

When I wrote this post, 900 Plan wasn’t out.

Mummmmmmmmmmmmy……. I need help!

Oh, for a moment I was a cry baby!

HELLLLP NEEEEEEDED, my dear dear Friendz………

Could any one tell me if I can use free downloads between 2 a.m. and 8 a.m. if I am on BSNL jome 256 Kbps plan? If yes, I plan to spend some sleepless nights!!! I like to loot BSNL of their bandwidth. Anyway it’s difficult getting something free from the government. Sindhu, ask your Mom. She should know best. What say Thilak, and Fang?!

Thanks a lot in advance.

Bob, as always.

@Bobby: Unforunately Home 250 plan doesn’t have the night free offer. So it doesn’t matter if you spend sleepless nights or day.

Home 500 has the 2 to 8 unlimited scheme… go for that..

Hey guys, thanx God this thread is active. Please help me. I got data 1 connection in july. Had ticked 900 plan in the form. On august 1 I changed it to 500 plan. I viewed the data one site. It says I hav been using start up plan i.e. 250. I hav downloaded 50 gbs. Tell me how much bill i m going to get i.e around 900 x 3 or 1 lakh. I hav the memo in which it is clearily written “Home 900 UL”.

When i went to change the plan in h.o the man had my customer number and using it he got my details and it said i m going on with 900 plan.

Please help. I m going to take the bill tommorow.

@Apoorv: I guess your the guy who called me right?

Please give us the updates regarding this case. BSNL did this to me and my friends, we should surely fight against this

[...] I could hear the dial tone, but when I tried to call, a man in a strange voice replied “Sorry, The Service not available”. This is why I hate BSNL !!!! [...]

they told me bill wil be issued according to 900 plan. At my place v hav to issue of bill certificate. while enquiring abt the plan thing they told me to issue it and submit or my bill wont be issued. lol i wil hav no bills. and before they wake up i wil get my connection off.

u know wht … when i was making the subdomain hopetilldeath.110mb.com after everything done they sent me an activation mail. here it is

“You understand that at time of registration we have
captured your real I.P. address (even if it was faked by proxy
services), and if you try to spam or engage in phishing, we will
be contacting your ISP to permanently shut down your internet
connection and place you on the national ISP member blacklist in
your country.”

1000 lol’s hope they just meet a bsnl officer. they will stop a;; the services and run away. black list lol !!!!!

here we dont hav even white list and they talk about black.

oh my god these bsnl is so funny.

Broadband Suckers and Niggers Limited

lol

it should be unlimited lol

Dr sir
If Broadband Installation charges of Rs 250/- are fully exempted in case of option “I will install myself”
For satisfactory working of B/B what is 1) the limit of drowire length from DP. 2) Exact limit of length (Cable+dropwire) of cable from the Exchange.

no problems with bsnl. Im using for the last 3 months, excellent speed. great connectivity. SIMPLY THE BEST. miles ahead of the PIRATE operators

Yes , I sympathesize with all of u
but bsnl is working o.k for me

it is better than atleast the cables

i am using dataone 500 plan for last one year and didnt have any problem at all. i never got the speed less then 240 kbps. i schedule my download for the period between 2-8 am and use to download around 4 to 5 gb per month. the people who post comments against bsnl are surely hired peoples of private isps.

I agree with Thilak. BSNL is not providing a very good service. I had opted for annual payment of Home 500 plans, still they have sent Rs. 590/- in my phone bill.

No customer care service is of BSNL.
No support to Linux – I like most.
I dont like much to IE, but they dont support Opera , mozilla or FF.
They dont leave any choice to me.

bsnl sucks thats 4 sure
and the whole BB thing in india sucks
check this site
http://www.dotindia.com/ntp/broadbandpolicy2004.htm
its a must that we should have a “min” of 256kb\ps thats not less than 256 .man i would be really happy if i get 100 .i dont think no BB service is providing this

nick: We do get 256kbps here in India. I think you got it wrong…
256kbps = 256 kilo bits per second & not 256 kilo bytes per second.

I am getting 21 kbps on my UL-900 package plan..yes u heard it right I am getting just 2.63 KB/sec download speed..what to do? shitty connection! Dont have another alternative except BSNL at my place.

I know this will not be of any use, and may be bit childish too lol

Anyway, please have a look at

http://www.waitingforbroadband.com

No, no google ads and nothing commercial

Also, email me your comments – info@waitingforbroadband.com

I have 2 (A AND B) DATAONE ACCOUNTS. Till last night i was able to connect internet BOTH .

But right now i was unable to connect to B account, eventhough the password and other network things are same.
The problem persisting and issuing a error message

ERROR 691 access was denied because password / username was invalid on the domain.

problem persisting likethat

Vikram: Try contacting their Tech Support @ 1957

I use Dataone and recently they have upgraded to 2mbps. I was able to download a 250mb file in 11 minutes with download speed of 215kb/sec. This is great

Kannan: I’m behind Home 900, so no 2 Mbps for me

TO WHOM SO EVER THIS MAY CONCERN

The exact words of SMS is as follows:-
“On this auspicious day I pray to god that your children die of the worst cancer”.

This I belive has landed in a cell phone that is with Mr.Pitchumani of the Virugambakkam Exchange.

This is to bring to your notice that an official apology has been given in writing to the local police station addressing the inspector and Mr.Pitchumani.

It was out of my the pain from loosing my job with my employer for reasons that I was not able to have Internet access from home in time.
I regret applying this phone line and broadband with you.
I should have applied with Airtel, where If they did not have the Internet up and running in 24hrs from the order released the concerned official will face internal charges.
Shame on BSNL that they still let loose their employees. If not they would have done their job in time, saving my job and also will never show the guts to take money from my mother after sending me to Remand.

I was put behind bars at the police station. I was made nude and kept in remand for several hours.
It was cleverly during this time the BSNL employees went to my house and installed the phone, threatned my mother saying they will put me in lot of trouble and extorted Rs.700/-

They even adviced my mother to visit the police station and bribe a police man whom they knew so they may release me.

I WILL NEVER FORGET THIS DAY OR BSNL FOR PUTTING ME IN SUCH AN INSULT.
LUCKILY THE INSPECTOR WHO ARRIVED BY EVENING GOT INVOLVED IN THE CASE AND FOUND OUT THAT THE CASE AGAINST ME WAS A FALSE ALLEGATION AND WARNED BOTH THE SIDES.

YOU MAY PLEASE VERIFY ALL THE DOCUMENTS FROM THE LOCAL POLICE STATION.

SHAME ON YOU BSNL AND ITS CARELESS EMPLOYEES.

PLEASE KEEP THAT RS.700/- WITH YOUR SELF BUY SOME SWEETS TO CELEBRATE MY FIRST EVER LEGAL ARREST.

Thanks but no thanks.

-Sharman (agni)
mailbox@agnisharman.com

—–Original Message—–
From: web master,chennai telephones [mailto:webmaster@chennai.bsnl.co.in]
Sent: Wednesday, January 17, 2007 12:22 PM
To: nk_narang@bsnl.co.in; vkgupta@bsnl.co.in; cgm_chennai@bsnl.in; gmo@bsnl.in; Sharman (agni)
Cc: subodh_gupta@bsnl.in; srkapoor@bsnl.in; srddgns@sancharnet.in; skseth@bsnl.in; sdsaxena@bsnl.in; sddgelec@sancharnet.in; scmisra@bsnl.in; sbkhare@bsnl.in; rldube@bsnl.in; rkp_hinduja@bsnl.in; rkbatra@bsnl.in; ram_kumar@bsnl.in; rakesh_babu@bsnl.in; ragrawal@sancharnet.in; ragrawal@bsnl.in; pillaikcgk@bsnl.in; pcmehta@bsnl.in; nsraman@bsnl.in; nkg@bsnl.in; ddgmis@bol.net.in; nk_narang@bsnl.in; niranjan_singh@bsnl.in; mishra_ak@bsnl.in; lavgupta@bsnl.in; kumarsunil@bsnl.in; katariayp@bsnl.in; jrgupta@bsnl.in; jmsuri@bsnl.in; htsangkhumi@bsnl.in; hcpant@bsnl.in; dmanna@bsnl.in; ddgts@del.vsnl.net.in; ddgr@nda.vsnl.net.in; ddgpg@bsnl.in; ddgmkg@sancharnet.in; ddgcmts@del1.vsnl.net.in; ddgbd@sancharnet.in; ddgadmn@sancharnet.in; dcm@bsnl.in; csgml@sancharnet.in; cmdbsnl@bsnl.in; arunkumar1946@bsnl.in; anil_kaushal@bsnl.in; an_rai@bsnl.in; akpathak@bsnl.in; akmittal@bsnl.in; abdul_majid@bsnl.in
Subject: Re: Complaint against delay in connecting my phone line and broadband-04423774678

Dear Valued Customer,

We are sorry that the installation of the broadband connection could not be done on the same as the landline due to some administrative reasons and the intervening holidays. Arrangements are being made to provide Broadband connection immediately.

In the meantime, on enquiry, we were informed that wantonly or otherwise, you have sent unsavoury SMSs to the mobile number of the staff of our organisation which has caused immense grief and pain to the concerned official and his family. We would appreciate if you could send a word of regret by email for the SMS sent, so that the feelings of the official and his family can be assuaged.

In case of any complaints regarding taking of money etc. you can always give the complaint to the higher ups. At BSNL there is no need to give any money to officials other than what are legally required and all official payments are duly acknowledged.

With Regards,
DE(Web)
Customer Support Services
WEB-CENTRE,
BSNL,Chennai Telephones

—– Original Message —–
—– Original Message —–
From: Sharman (agni)
To: ‘Webmaster,Chennai Telephones’ ; gmo@bsnl.in ; cgm_chennai@bsnl.in ; vkgupta@bsnl.co.in ; nk_narang@bsnl.co.in
Cc: abdul_majid@bsnl.in ; akmittal@bsnl.in ; akpathak@bsnl.in ; an_rai@bsnl.in ; an_rai@bsnl.in ; anil_kaushal@bsnl.in ; arunkumar1946@bsnl.in ; cmdbsnl@bsnl.in ; csgml@sancharnet.in ; dcm@bsnl.in ; ddgadmn@sancharnet.in ; ddgbd@sancharnet.in ; ddgcmts@del1.vsnl.net.in ; ddgmkg@sancharnet.in ; ddgpg@bsnl.in ; ddgr@nda.vsnl.net.in ; ddgts@del.vsnl.net.in ; dmanna@bsnl.in ; hcpant@bsnl.in ; htsangkhumi@bsnl.in ; jmsuri@bsnl.in ; jrgupta@bsnl.in ; katariayp@bsnl.in ; kumarsunil@bsnl.in ; lavgupta@bsnl.in ; mishra_ak@bsnl.in ; niranjan_singh@bsnl.in ; nk_narang@bsnl.in ; ddgmis@bol.net.in ; nkg@bsnl.in ; nsraman@bsnl.in ; pcmehta@bsnl.in ; pcmehta@bsnl.in ; pillaikcgk@bsnl.in ; ragrawal@bsnl.in ; ragrawal@sancharnet.in ; rakesh_babu@bsnl.in ; ram_kumar@bsnl.in ; rkbatra@bsnl.in ; rkp_hinduja@bsnl.in ; rldube@bsnl.in ; sbkhare@bsnl.in ; scmisra@bsnl.in ; sddgelec@sancharnet.in ; sdsaxena@bsnl.in ; skseth@bsnl.in ; srddgns@sancharnet.in ; srkapoor@bsnl.in ; subodh_gupta@bsnl.in
Sent: Tuesday, January 16, 2007 3:28 PM
Subject: RE: Complaint against delay in connecting my phone line and broadband

Dear Sir,

Some people came today morning and put some phone lines.
Still my phone is not active.

i was not at home when they came to fix my phone line.

A person by name Chandra Sekhar has taken Rs.700/- from my mother for the line to be fixed.

We have not recived any receipt for this Rs.700/- paid at the time of installation

Please let me know if this will be adjusted as -ve amount in my next bill.

Thank you.
-Sharman (agni)
mailbox@agnisharman.com

—–Original Message—–
From: Webmaster,Chennai Telephones [mailto:webmaster@chennai.bsnl.co.in]
Sent: Tuesday, January 16, 2007 2:27 PM
To: Sharman (agni)
Subject: Re: Complaint against delay in connecting my phone line and broadband

Dear Sir,
Thank you for using our services & sorry for the delay in replying.
This is to confirm receipt of your email and inform you that the matter is receiving attention based on its contents.

With regards,
Sr.TOA-I,Customer Support Services,
Web-Centre, Chennai Telephones.
—– Original Message —–
From: Sharman (agni)
To: webmaster@chennai.bsnl.co.in ; gmo@bsnl.in ; cgm_chennai@bsnl.in ; vkgupta@bsnl.co.in ; nk_narang@bsnl.co.in
Cc: abdul_majid@bsnl.in ; akmittal@bsnl.in ; akpathak@bsnl.in ; an_rai@bsnl.in ; an_rai@bsnl.in ; anil_kaushal@bsnl.in ; arunkumar1946@bsnl.in ; cmdbsnl@bsnl.in ; csgml@sancharnet.in ; dcm@bsnl.in ; ddgadmn@sancharnet.in ; ddgbd@sancharnet.in ; ddgcmts@del1.vsnl.net.in ; ddgmkg@sancharnet.in ; ddgpg@bsnl.in ; ddgr@nda.vsnl.net.in ; ddgts@del.vsnl.net.in ; dmanna@bsnl.in ; hcpant@bsnl.in ; htsangkhumi@bsnl.in ; jmsuri@bsnl.in ; jrgupta@bsnl.in ; katariayp@bsnl.in ; kumarsunil@bsnl.in ; lavgupta@bsnl.in ; mishra_ak@bsnl.in ; niranjan_singh@bsnl.in ; nk_narang@bsnl.in ; ddgmis@bol.net.in ; nkg@bsnl.in ; nsraman@bsnl.in ; pcmehta@bsnl.in ; pcmehta@bsnl.in ; pillaikcgk@bsnl.in ; ragrawal@bsnl.in ; ragrawal@sancharnet.in ; rakesh_babu@bsnl.in ; ram_kumar@bsnl.in ; rkbatra@bsnl.in ; rkp_hinduja@bsnl.in ; rldube@bsnl.in ; sbkhare@bsnl.in ; scmisra@bsnl.in ; sddgelec@sancharnet.in ; sdsaxena@bsnl.in ; skseth@bsnl.in ; srddgns@sancharnet.in ; srkapoor@bsnl.in ; subodh_gupta@bsnl.in
Sent: Saturday, January 13, 2007 6:18 PM
Subject: Complaint against delay in connecting my phone line and broadband

TO WHOM SO EVER THIS MAY CONCERN AT BSNL

I applied for a new broadband connection based on confirmation from local telephone exchange that I will get the connection in two working days.
There is a junction box inside our campus where another 5 new connections can be connected, which again was confirmed by the lineman and Paranthaman.

I applied on : 9th January 2007 and paid Rs. 1900/- as the initial fee.

Order Number.: 07 N252765 Dated 9th Jan 2007.

The next day Paranthaman from BSNL of Virugambakkam exchange confirmed that the order has reached him and he can do it the same day or next day morning.

I waited on 10th evening and 11th morning.

I still did not get any response.

I tried reaching the following people since 12th Jan 2007 but in vain.
(Probably I should have gone straight to the telephone exchange to meet them…)
1. Paranthaman – 2377 4646
2. Pitchumani – 23773000 / 9444979488
3. Sankaran – 24819000

None of them responded…

Please let me know whom can I raise a complaint against all these people.

It is because of these people I had to incur some money loss as I was not able to work from home regarding something that must have reached my US offcie on saturday morning.

Had any of these people confirmed that BSNL cannot give connection in time for my broadband, I would have atleast applied with AIRTEL.

Awaiting your speedy reply..

-Agni Sharman
98414 87666

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EVEN MY GRANDMA CAN INSTALL DATA 1

haha yeh guys complaining????? wht abt meh………………thse dumbasses made me buy their modem whn i wanted them on rental….then whn i paid the for the type-I……they in4rm meh its outta stock……n made meh buy type-II instead…….wid 300 more bucks…..sala pehle hi mujhe 2900 chuna lagaya………uparase…….they send the worst knowledged engineers wht a shame…….are they really are wht they are??????…….then it came jan…….whn we are suppse teh have our speed updated to 2mbps………well still m having speed of 113kbps on average…….they wudnt hear …..sala mon karta hai bsnl ko bomb se udado

Hi,
BNSL now-a-days sucks. I have raised a call for not estabilishing connection. The manager visited my house and reported that the modem provided by BSNL is faulty. I believe this is going to be a good test bed for them.
Are BSNL listening?

lol of course BSNL sucks.

but these comments are so funny. look at this http://www.waitingforbroadband.com and tht guy has put a counter. lol

man i was laughing for an hr or so after reading this comments.

and lytton do some Rang de Basanti stuff. tht wil be really cooool.

and anyways. instead of 2 mbps these lamers are giving me 1 mbps speed. huh.

BizWeb, the website belongs to me. I know its kinda childish Just to make people aware of the un-professionalism of BSNL. I am still trying by sending requests to BSNL officials etc. But no hope. They just forward some unverified info that they received from Exchange level staff !! No good customer care. Even public grievance cell is not good. No response, nothing. But I decided not to quit

Will keep you updated

Does BSNL give 256 Kbps bandwidth in real ?? i mean to ask if we try testing it with a few sites searched from google.. http://www.bandwidthplace.com/speedtest, it shows near about 235 to 245 kbps…so they claim they are providing us with such a great offer for just Rs 500…but anyone knows what actual speeds does it maintain if there are simulataneous downloads …they just divide upto into KB’s adding upto the single one which was downloaded alone…what is bandwidth ?? what do they say about 256 kbps , is it truly a BROADBAND connection which handles all the load per second.

Let pump the sucking bsnl

using 250HP not give satisfaction is it?? I lost my 48Rupees for misscalculation of the bill but i inquired it moving round and round but still no use !!!

All i can say is that BSNL sucks. Worst customer service I have ever experienced.

These morons at BSNL keep sleeping…!! I hope it shuts down soon.

I am pretty happy with the BSNL home-500 plan.
I have been using it for last 6 months or so. I have been enjoying a consistent download speed of around 225 KBytesPS (close to max – 256 ofcourse with additional download manager s/w ).
The reliability factor hasn’t been great.Its been OK barring a few occasions of connection losses & delay in getting connected.
Most of the complaints against BSNL were in the period before revision of the scheme.From my experience, I believe BSNL are not doing a bad job at the moment.

Could anyone clarify this for me please?
It’s like this, I paid 1200 for the BSNL modem thinking it was an outright purchase, then my bill came and they demanded 60 each month for modem charge. I wanna know if I have to pay this or the staff at BSNL here in Aizawl are mistaken about the billing system. Thanks.

Yeah !!!! they are mistaken definitely…if u hav paid 1200 for the modem.

hi friends!!
you all r doing suberb work .

actually i have a query can i change my login password of broadband m using the 500 home plan n the site http://10.240.16.195/ is also not helping me,if enyone know my login id n password so can he use my account usage from his home????????????????/
plz do reply soon.

can ANY BODY TELL ME THAT HW MUCH BSNL IS GIVING FREE GB TO 500 HOME PLAN.AND TELL ME THAT I AM USING NIGHT US E MB BUT THAT IS ALSO COUNTED .WHY IT IS SO?
TEELL ME ON MY singhpreet_1992j@yahoo.com PLZ

I hava taken the broad band connection from bsnl 250Rs per month with 1gb downloading but privious month i got the charge of 600Rs for it.Can u tell me the reason why i got this amount of charge.
Next thing where i can cheak how much i have downloaded from the net.

Hi all,
BSNL network is the best. I am using that

Elayiavel: If you are talking interms of money and coverage, yeah BSNL is the best. But, their customer support sucks a lot.

I never opted for Modem purchase but still they charged me modem price in my first bill. What should I do? I do not want to purchase modem, I wanted it on rental only and I confirmed the same with the person who came for installation too.

Whom should I complain for the same?

Tushar: If I were you, I’d go their office and ask them for a clarification. If they try playing smart, as them to give it in writtings. Most probably, this will scare them off, else just proceed to the consumer court

Another reason they suck is that their installation time takes over 1 month!! I applied for broadband over 2 months ago and still nothing has happened.

I want BSNL should be closed. I applied 2 month before for broadband, still I dont even have landline fixed. They are perfect in making excuses. I don’t know why they pay money to Preety Zinta for advertisement, rather they should pay to their greedy employees. These b… officers are sitting idle. They have published thier ids and phones on website but never responds.
Best suits to BSNL is
BSNL mobile -Bhai Sahab Nahi lagega.
BSNL-lanline- Bhai sahab nahi lagega.
BSNL-broadband- Bhai sahab nahi lagega.

Manoj: I couldn’t agree more with you!

It is a piece of shit and it is a big mistake even to book BSNL Broad band services. No customer support (they claim theie offices are open from 8 am to 8Pm) but no body picks the phone up.

I

bsnl sucks…
i got a new 256 kbps unlimited connection recently
first of all it gets frequently disconnected
for god sakes u turn on utorrent it goes offline
only god knows why
works well while downloading on ie though solid 32 kbps
reaches good speed though like 32kbps max
but keeps fluctuating anywhere around.01 to 32 kbps
phone line is crappy
no proper service engineers
they don t know first thing about isp
if you call them home for service they give crappy reasons like we are doing pooja today… that was a working day though..
and need to pay your technician bribe to come and fix the line every time…
tata indicom was providing me with a 128 kbps
connection before this… used to be solid 16 kbps
no disconnections
but they have a billing department that sucks…
treat you like shit…

Hi,

In Chennai I find their services good. I have a 2.5mbps line with Rs500 plan and 1.5GB download limit. I usually get a download speed of not less than 100kbps. I am happy with their service also. No complaints here.

I’m a bit confused.currently i’m using a account free internet connection for surfing the net and wishing to change it to bsnl broadband connection with unlimited option (plan 900) for home user.
my query is :
Q: if i wish to take the broadband connection(900 for home user )to my old phone number should I’ve to pay 900+basic phone rental or only 900/month
anybody please help!

Mr. Soumen u have to pay both Rs. 900 for internet connectivity & monthly rental for ur landline.

Soumen

for unlimited plan 900 u have to pay with the rent & the calling value….

for unlimited plan 900+ theres no need to pay the rent, but no free local calls available..

Yet 900+ plan is the good one to choose from the both.

Well,dear friends,i had a shock when i got the bill of Rs.6880,for the home 250 plan.When i open my site and go for the billing information it says ‘time out,pls log in again’ again and again.No one is able to give me answer from the department.Should i pay or terminate.

Hi,
well my complaint is regarding the bsnl landline bill
I had to take a compulsory landline connection if i wanted to use the broadband services so i ended up paying the entire years broadband charges (where i got a discount of 2 months thankfully some perks)
now i get a monthly bill of Rs120+service tax which is added in 2-3 different places mentioned as a ST for broadband + landline rent + calls made

The last bill i received was for the amount of Rs.950/- approx. and the number of calls metered was a shocking 550 that too in the month of october during navratri
Funnily though i was out of station for almost 10 days and since im working the landline is never used at home… at the most 1-3 calls are made that too in emergencies.
I have 3 cell phones which i call at 0.50ps per min
so i dont need a Rs.1.20/- per min outgoing call
The Sub-Div engineer on complaining to her replied that go through the call list CD and i find the following :-
1)17/10/07 calls:250 (total metered calls in 1 day) (same cell phone number which i have no clue about its ownership)
2)19/10/07 calls:44 (total metered calls in 1 day) (same cell phone number which i have no clue about its ownership)
3)22/10/07 calls:56 (total metered calls in 1 day) (same cell phone number which i have no clue about its ownership)
4)31/10/07 calls:84 (total metered calls in 1 day) (same cell phone number which i have no clue about its ownership)

you can sum them and find almost 520 calls made i n4 days on a unknown cell phone number which when i called replied as being a PCO for a medical shop about 4 kms from my place of residence and i have no contact or knowledge about the place person or number

The sub-div engineer for my exchange told me a servant or unknown visitor may have called when they came to my place
Well out of the 4 max metered days my house was locked bec i was not home…
When i asked for a detailed bill she refused saying go to the police they will get it from bsnl {nto the consumer who is goingto pay the bill F}

The best part now:
i went to the police he says this complaint does not come under any section which they have listed as a FIR category…..
i am at a loss please tell me what i can do to avoid paying Rs.1000/- for calls i have nto made ?????

Please comment or reply or advice below
heres my email id : shabbir_yamani@yahoo.co.in
if need be i will give u my contact number ask for it plz…
Since i am working im stuck in office between 9am to 9pm and the offices here work exceptionally well during weekdays and saturdays off so i cant go anywhere plzzzzzzzzz help…..

Hey Guys Beware of BSNL broad band !!!!! The worst of its Kind.

Horrendous Customer Service…. They still think they a monopolising the market… Let us all join together to take them to the Consumer Forum

Hi,

I have a similar problem with BSNL Dataone. I requested my in-laws to get Dataone Home 250 plan as we live in australia and it will be chaeper to make calls using VOIP.

It was a nightmare getting a connection took them over 2-3months. It was setup in mid-Novemeber. Currently, we are visiting HYD. My in-laws didn’t receive any bill just a phone call stating unpaid bill. We paid the bill for landline+Dataone for Nov 07 and Dec07 without seeing itemsied billing. I checked the bill and it has excess usage in Dec 485MB. They were not issued any Portal ID so I visited Ameerpet CSE and taked with Mr Bose and account enquiries. We were told to go to Telephone Bhawan. Visited Mr Narasiah and usual routine. Please write a complain and we will see we have to contact Bangalore for detailed billing or investigation. I received Portal ID and checked it. Download is 339mb for dec07 (reasonable) and upload is 1899mb for dec07 (can’t believe it as there is no PC in the house only VOIp device which uses G.729 codec (3mb for 10mins of talk).
Don’t know what to do. How to complaint. have called so many times and being going around on circles.

Hi,

plz help me!!…well i’m having bsnl home500 plan…it has the bandwidth of 2mb/s, so it should give the download speed near about 256kb/s, but it is giving just 50kb/s…..i’m so worried about it…please help me what to do?

Hi Frnds,
For the past one month I have been facing problem in connecting to the BSNL (sancharnet) connection. I am using dial up connection and the modem I am using is Motorola SM56-Version 4.10, when I dial for atleast 15-20 times only then I get connected to the internet.When I try to monitor the dialing status I observe the follwing in modem dialar status..

a)Dialing b)Opening port c)Negotiating connection d)Connected in datamode c-56(veryfing username and password) .
e)disconnected due to poor line quality.

can anybody suggest some solution on this, whether the Modem driver are to be updated or the telephone line has got some problem as when I call up BSNL mentioning about the poor line quality they say the problem is with your system and hardly they bother to answer.

Any suggestion or help on this will be of great help.

Hello Folks,
I am a Software architect in the world biggest telecom company called Verizon Inc. I too have a few bad experience with my current ISP BSNL. BSNL asset is very big however they don’t have professional employees also they outsourced their call center, that’s the biggest drop in BSNL.
Basically BSNL people doesn’t know how the DSL technology works and the funny part is they have a template start from1 -100…. for troubleshooting steps to reslove the customers issue(not in the call center in the exchange office), that’s the reason whenever you call the call center they are giving the phone numbers of the exchange people to call.

Currently I am using the 500 c plan which is ok for me but the billing is really worst. Be aware of the bill and call the call center 1500 to get the information what are the charges that they charged in your bill.

I am getting the download speed of 1710 kbps and upload is 357 kbps which is really good however when I am trying to download any application it is automatically reduce the speed due to contigency so I installed a good application in order to download the application too faster. Transfer limit is averagly reached 254 kbps, I mean recently I installed the Service pack 3 for my virtual machine which was having the size of 336 MB, you can’t believe it I was downloaded in 20 minutes by using this poor BSNL broadband. So I would like to inform to everyone that if any one needs to get my help regarding the technical part, just shoot the mail to me . I would like to help to fix your technical issue in your premises not in the outside of the premises that the poor BSNL will take care of that.

Suresh
Chennai

Hi
i m from Rajasthan
i m using Home 250 plan working good but there is a problem regarding port forwarding(i want to open some UDP ports)
i have talk to customer care about it but they don’t know about it
can anybod solve my problem
my modem/router model is ZTE ZXDSL 831 AII
if i bought another modem of other co. like dlink etc, will it solve this problem
Thanks in advance

yes really the bsnl bradband is a fucking service

they are typically sarkari people not ready to work and help someone.

very bad services really…..they take money and when we ask for service they have only one answer we are seeing to your problem……there enginers are like school boy who dont know what is the problem is…..

Hi guys.

I would like to know how long it’ll take for those idiots at bsn l to process my application. i applied for Home plan UL900 on Nov 10 2007. They told I’m on waiting list and till now i have not received any kind of response.

How long did it take for you guys to get started ? Are they always dumb or is it just my case..

is it neccesary the telphone connection should be near to pc for broadband connection,please some one help me with it….i applied for a type 1 modem i dont have any idea about this

I agree with you guys that their customer service is the worst.
But they are the best Broadband providers in the country(in terms of speed).
Download speed can get to a Maximum of 300 KBPS. It would take me 1 hour to download a torrrent file of 700 MB).
This is what we call broadband. Other service providers suck.

True band with is when you have speed bothways.
BSNL offers its bandwidht in 1:4 ratio

which means a connection with 256kbps download will have only 64kbps upload of bandwidth

and thats very bad for video chat and video uploads and especially for those maintaining sites through FTP
http://www.vonage.com/speedtest

You guys really shouldnd be complaining……I got a Broadband Bill for the month of december totalling 1,25,700/- in indian rupees, and thats not all the suceeding month when there was no connection at all the bill totalled 80,000/-. And those dumb baustards who work for BSNL have not been able to solve the issue since 4 months, and the bills are adding up month by month…..

And dont even think about calling the dumb customer care SOB’s they will lead you to more trouble…No matter what they say is a lie…

This is literal harrasment …..

Hi
Its true that BSNL sucks but i think its the best
they should provide night free up/downloading

Dear BSNL positive maddy

I have been using and having the same as you are all. can you answer my doubt ?.

Is there no BSNL authority looking at this ? If one is there please come forward mail to mitraanugraha@hotmail.com. Please go on solving the problem. BSNL as well year mark different knowledge agencies for solving lakhs of problems. Are you sure the figure 1,45,000 such problems are there arround the world regarding BSNL broadband. Still if it works it works like heven. can realy persue the authorities.

I WISH
At least from now happy solutions to your prblems
H N Sridharan

I changed my plan to unlimited 750… I gave a letter for it… however, BSNL never updated it from Rs. 500 to Rs. 750 plan… I kept using the net thinking i’ve been changed to the Unlimited Plan… Now my months bill has come to Rs. 13500… Is this fair… ??

BSNL sucks big time
I have a 250 home plan and boy that sure pisses me off me balls. “BSNL is now connected. Speed 100.0 mbps” omfg! The actual speeds barely exceeds 100 kbps. Now that sure is insanity

we all need your help pretty badly.. and the knowledge you just shared with us has enlightened us to the core. please don’t be so jobless to post you fake resume here.

yeah, totally agree
thier engineers look like people who were hired to REPAIR PHONES…not fix internet connections.
if u call BSNL thy will nvr even pick the bloody phone up.
and life is miserable with a stupid 1GB limit.

not to mention the SHIT connectivity.

Hi,

I sympathize with you friend. Their customer service is the worst, I ever experienced.

I have a CellOne post paid connection and they signed me up for OneIndia calling plan and sent me a bill a Rs.600 (charges for the last month and the current month). When I called their customer support agent, she was a very rude girl who told me that I sent an sms to signup for this service, whereas this is wrong. I did not send them any sms.

Moreover, the ridiculous thing here is that they put a charge of Rs.600 on my phone bill but did not activate the service. When I was unable to make any STD call, I called them and inquired about it and they said that I have to deposit an amount of Rs. 1,000 to start off with this service. But these stupids charged me Rs.600 without activating the service.

Overall, I really had a very bad, infact the worst experience of customer service with BSNL. I decided to cancel my CellOne mobile connection and will even cancel the landline phone. Better go with Tata Indicom or Reliance landlines, as I believe their customer service would not be so bad as these guys provided.

Thanks,
Razzak

BSNL TRULY SUCKS BIG TIME!!! THEY BLOCK THE USAGE DETAILS SITE AND PRODUCE WRONG BILLS.. they are craving for money n so they cheat people. even though the usage limit hasn't exceeded 1.5 gb.. at de end i get a big bill which says usage has crossed to 2.0 gb.! BASTARDS!

BSNL TRULY SUCKS BIG TIME!!! THEY BLOCK THE USAGE DETAILS SITE AND PRODUCE WRONG BILLS.. they are craving for money n so they cheat people. even though the usage limit hasn't exceeded 1.5 gb.. at de end i get a big bill which says usage has crossed to 2.0 gb.! BASTARDS!

Google Public DNS: Configure your network settings to use the IP addresses 8.8.8.8 and 8.8.4.4 as your DNS servers. This will be helpful in those condition when your ISP (internet service provider e.g. BSN., MT.., Tat. Indi., Airt.. Broadband etc. ) is blocking any websites which is working perfectly fine with other ISPs. This will also enhance your browsing speed.

the 100 mbps is actually the speed between ur modem and ur comp via ethernet…
but even if u go to ur browsers home page, the current data rate is always like one-tenth the attainable data rate

k yes i accept BSNL sucks 
but they do have unlimited plans my dear friend such as the 499 , 750 
its quite comfy speed and u can download unlimited !! 
i totally yet agree with u still tht BSNL sucks !!! 
but its quite ok and cheaper compared 2 others and is most advised by anyone

They try to sell their modem which gets obselete with a year compared to D-Link modem which is lasting still for me after 5 years.