This is my first month with BSNL broadband and I already know 4 reasons why BSNL dataone sucks.
1. Dumb Engineers: When they came to install the modem at my place I had to teach then how to go to “My Network Places”.
2. Poor Customer Support: If you have any problems then don’t even dare to call them because then won’ t help you, instead they will you give some telephone numbers and ask you to help yourself
3. Faulty Network: Most of the times the ADSL Link Lamp in you modem won’t glow from hours
4. Bandwidth Limit: If you pay 250 bucks a month you can use only 400 MB. If you pay 500 bucks you bet 1 GB [+ 2 AM to 8 AM free bandwidth]. They don’t even have any plans to introduce unlimited plan.
Written by 
wrote, on February 9th, 2008
Hello Folks,
I am a Software architect in the world biggest telecom company called Verizon Inc. I too have a few bad experience with my current ISP BSNL. BSNL asset is very big however they don’t have professional employees also they outsourced their call center, that’s the biggest drop in BSNL.
Basically BSNL people doesn’t know how the DSL technology works and the funny part is they have a template start from1 -100…. for troubleshooting steps to reslove the customers issue(not in the call center in the exchange office), that’s the reason whenever you call the call center they are giving the phone numbers of the exchange people to call.
Currently I am using the 500 c plan which is ok for me but the billing is really worst. Be aware of the bill and call the call center 1500 to get the information what are the charges that they charged in your bill.
I am getting the download speed of 1710 kbps and upload is 357 kbps which is really good however when I am trying to download any application it is automatically reduce the speed due to contigency so I installed a good application in order to download the application too faster. Transfer limit is averagly reached 254 kbps, I mean recently I installed the Service pack 3 for my virtual machine which was having the size of 336 MB, you can’t believe it I was downloaded in 20 minutes by using this poor BSNL broadband. So I would like to inform to everyone that if any one needs to get my help regarding the technical part, just shoot the mail to me . I would like to help to fix your technical issue in your premises not in the outside of the premises that the poor BSNL will take care of that.
Suresh
Chennai
wrote, on February 10th, 2008
Hi
i m from Rajasthan
i m using Home 250 plan working good but there is a problem regarding port forwarding(i want to open some UDP ports)
i have talk to customer care about it but they don’t know about it
can anybod solve my problem
my modem/router model is ZTE ZXDSL 831 AII
if i bought another modem of other co. like dlink etc, will it solve this problem
Thanks in advance
wrote, on February 10th, 2008
yes really the bsnl bradband is a ******* service
they are typically sarkari people not ready to work and help someone.
wrote, on February 11th, 2008
very bad services really…..they take money and when we ask for service they have only one answer we are seeing to your problem……there enginers are like school boy who dont know what is the problem is…..
wrote, on February 13th, 2008
Hi guys.
I would like to know how long it’ll take for those idiots at bsn l to process my application. i applied for Home plan UL900 on Nov 10 2007. They told I’m on waiting list and till now i have not received any kind of response.
How long did it take for you guys to get started ? Are they always dumb or is it just my case..
wrote, on March 5th, 2008
is it neccesary the telphone connection should be near to pc for broadband connection,please some one help me with it….i applied for a type 1 modem i dont have any idea about this
wrote, on May 15th, 2008
I agree with you guys that their customer service is the worst.
But they are the best Broadband providers in the country(in terms of speed).
Download speed can get to a Maximum of 300 KBPS. It would take me 1 hour to download a torrrent file of 700 MB).
This is what we call broadband. Other service providers suck.
wrote, on May 17th, 2008
True band with is when you have speed bothways.
BSNL offers its bandwidht in 1:4 ratio
which means a connection with 256kbps download will have only 64kbps upload of bandwidth
and thats very bad for video chat and video uploads and especially for those maintaining sites through FTP
http://www.vonage.com/speedtest
wrote, on May 25th, 2008
You guys really shouldnd be complaining……I got a Broadband Bill for the month of december totalling 1,25,700/- in indian rupees, and thats not all the suceeding month when there was no connection at all the bill totalled 80,000/-. And those dumb baustards who work for BSNL have not been able to solve the issue since 4 months, and the bills are adding up month by month…..
And dont even think about calling the dumb customer care SOB’s they will lead you to more trouble…No matter what they say is a lie…
This is literal harrasment …..
wrote, on June 2nd, 2008
Hi
Its true that BSNL sucks but i think its the best
they should provide night free up/downloading
wrote, on July 5th, 2008
Dear BSNL positive maddy
I have been using and having the same as you are all. can you answer my doubt ?.
Is there no BSNL authority looking at this ? If one is there please come forward mail to mitraanugraha@hotmail.com. Please go on solving the problem. BSNL as well year mark different knowledge agencies for solving lakhs of problems. Are you sure the figure 1,45,000 such problems are there arround the world regarding BSNL broadband. Still if it works it works like heven. can realy persue the authorities.
I WISH
At least from now happy solutions to your prblems
H N Sridharan
wrote, on October 18th, 2008
I changed my plan to unlimited 750… I gave a letter for it… however, BSNL never updated it from Rs. 500 to Rs. 750 plan… I kept using the net thinking i’ve been changed to the Unlimited Plan… Now my months bill has come to Rs. 13500… Is this fair… ??
wrote, on January 9th, 2009
BSNL sucks big time
I have a 250 home plan and boy that sure pisses me off me balls. “BSNL is now connected. Speed 100.0 mbps” omfg! The actual speeds barely exceeds 100 kbps. Now that sure is insanity
wrote, on January 21st, 2009
we all need your help pretty badly.. and the knowledge you just shared with us has enlightened us to the core. please don’t be so jobless to post you fake resume here.
wrote, on April 28th, 2009
yeah, totally agree
thier engineers look like people who were hired to REPAIR PHONES…not fix internet connections.
if u call BSNL thy will nvr even pick the bloody phone up.
and life is miserable with a stupid 1GB limit.
not to mention the **** connectivity.