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This is my first month with BSNL broadband and I already know 4 reasons why BSNL dataone sucks.
1. Dumb Engineers: When they came to install the modem at my place I had to teach then how to go to “My Network Places”.
2. Poor Customer Support: If you have any problems then don’t even dare to call them because then won’ t help you, instead they will you give some telephone numbers and ask you to help yourself
3. Faulty Network: Most of the times the ADSL Link Lamp in you modem won’t glow from hours
4. Bandwidth Limit: If you pay 250 bucks a month you can use only 400 MB. If you pay 500 bucks you bet 1 GB [+ 2 AM to 8 AM free bandwidth]. They don’t even have any plans to introduce unlimited plan.
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wrote, on April 19th, 2006
So Here?s is a yet another compilation of several reasons why BSNL DataOne Sucks! [My Friend Sent this to me]
DataCaps/Speed/Pricing
1. DataOne is capped.
2. DataOne offer Happy Hours but on wierd timings.
3. BSNL has a 64k Upload line. We are forced to be leechers. I got banned 4 times in 2 private torrent site.
4. BSNL is not that cheap as you guys think. Airtel has the same plan as our 256kbps. They have 5gb transfer limit and happy hours from 9-8.
5. BSNL won?t ever change any existing plans. Dataone was launched 15 months back and still we have same old plan. Maybe at Jan, 2005 the plans looked attractive but no longer.
6. They (customer care personnels and exchange engineers) first say that July, 2005 was also in the fully unlimited period (Jan-June 2005). Later after 3 months we got emails from them. We had to pay the amount in the ?special supplementary? bill.
7. 1 GB transfer limit sucks. 1 GB won?t even last 9 hours if I have a unlimited connection. Who are they trying to fool? 256kbps and 400mb for 250rs? If a person has limited usage, why would he want to have a 400gb capped line and pay 2rs (or 1.4rs) for every mb?
Billing
8. DataOne billing is not transparent
9. DataOne often send you overbills
10. You contact your local telephone exchange for any billing complaints, they ask you to contact DE of your SSA
11. You contact your SSA DE for billing complaints, he simply says that all billing are done from pune, so give me a complaint and wait. And they does nothing
Helpdesk/Customer Support
12. BSNL people knows nothing about DataOne
13. DataOne has got a Toll-Free number where no one picks up the phone
15. Dataone does not a a proper complaint cell/contact person/helpdesk in action.
16. BSNL has a ?customer care? toll free number where it?s fully automatic. I have never heard a human voice, 99% the answering machine will keep you company.
OS/Browser/Website
17. BSNL do not support no other OS than MS Windows.
18. BSNL provides modem which contains Linux drivers for Linux OS that existed 2 years back.
19. BSNL provides you with 100 pages os usage statistics every month, still leaving you ignorant about your usage
20. BSNL think all it?s customers are M.COM graduates
21. DataOne usage page doesn?t support worlds second largest used Web Browser, Firefox
22. BSNL site needs chinese language pack to make it work without errors.
Technical Problems
23. DataOne depends on your telephone, If telephone is faulty, dataone is too
24. Once dataone is down, dont expect it to get repaired before a week
25. Dataone has several complaints with telephone usages, like in someplaces it just disconnects whenever an incoming/outgoing call is attended
26. In some places it denies working of plus features of telephone like call waiting, CLIP etc
27. You need to have strange thing done to have BSNL connected. 27th and 28th points highlight that. Sometimes you need to switch on the router first and then your PC else you?ll get a BSOD!
28. I can?t connect to internet if I don?t have a media player playing some songs. My Dataone loves listening to music.
29. I can?t open Bitme.org.
Security
30. Dataone allows anyone to access critical private data like usage statistics using a simple VB tool (like shaplus software)
31. Dataone forces usage of proxy
32. Using Dataone dynamic IP, many sites may ban/block you
33. Dataone allows spammers to reside in their network
34. Dataone allows spywares in their network
35. Dataone does not offer security for user accounts
36. Dataone does not binds userids with their curresponding telephone Nos, so that anyone with an account can use any other account in any telephone
37. When we get a new account, if we know the userID, anyone can to know the password as well.
Health
38. BSNL internet connection, indirectly affects you mentally. You get sleeping disorders, loose appetite (!), mental stress, insulted and banned at various private torrent sites, pressure to browse within 1gb, fear of over billing at the end of the month,etc..
wrote, on April 19th, 2006
Hi,
I sympathize with you friend. Their customer service is the worst, I ever experienced.
I have a CellOne post paid connection and they signed me up for OneIndia calling plan and sent me a bill a Rs.600 (charges for the last month and the current month). When I called their customer support agent, she was a very rude girl who told me that I sent an sms to signup for this service, whereas this is wrong. I did not send them any sms.
Moreover, the ridiculous thing here is that they put a charge of Rs.600 on my phone bill but did not activate the service. When I was unable to make any STD call, I called them and inquired about it and they said that I have to deposit an amount of Rs. 1,000 to start off with this service. But these stupids charged me Rs.600 without activating the service.
Overall, I really had a very bad, infact the worst experience of customer service with BSNL. I decided to cancel my CellOne mobile connection and will even cancel the landline phone. Better go with Tata Indicom or Reliance landlines, as I believe their customer service would not be so bad as these guys provided.
Thanks,
Razzak
wrote, on April 19th, 2006
So true …. I already have sleeping disorder
wrote, on April 20th, 2006
If you pay 500 bucks you bet 1 GB [+ 2 AM to 8 AM free bandwidth]. They don?t even have any plans to introduce unlimited plan. ??????
hi guys
i have gone through ur post what u say about the bsnl service is very true.
i have a bit query, if anyone using the paln 500, he gets a free download time from 2am to 8am right[i.e he can browse & download as much as he can & every thing will be free right]
plz do reply as now i’m using the 2month free trial which will end on 4may. And i’m think of taking up 500 plan. plz help
wrote, on April 20th, 2006
Yeah Anupam, your right (BTW even i am using 2 months free), No download limit mean unlimited, You can browse and Download as much as you can
wrote, on April 20th, 2006
So whats the problem ………
i guess it only miscalculation of data use right
but on the other hand there are some + point i see
now guys i ‘m not fighting u or loyal to bsnl just some thing i like to put forward
i have ask some of my friends who r using cable broadband service but their download speed is very varibale where as bsnl is not so much.
for exp. when we download anything through bsnl broadband the download speed is 30-35kbps, day or night
where as in case of cable the download speed is 17kbps in day & 8-9kbps in night, yes that to in the free browsing period [1-7am]
Cost
Bsnl
plane 500 / 1 gb download & upload / free from 2-8am/ extra mb/1.20
modem 1200 one time & instalation chagre 250 & A registration fee of Rs. 100
Cable in our area
plane 600 / i gb download & unlimited upload / extra mb/1 / & also free cable[which generaly cost us around 250pm]
modem with instalation 1750 & security deposit 500 & taxes extra
so plz guys help me out since i’m going to be a heavy downloader from nex month. which one i should opt for.
wrote, on April 22nd, 2006
Guys BSNL sucks but as far as I am concerned its the speediest connection I can get in my town khammam (Heard of it ?) Its in Andhra pradesh.
The tarrif really sucks one have to admit it .
ABOUT OPENING dataone page in Linux .
You can download opera and select appear as ie 6 for that dumb website!
wrote, on April 22nd, 2006
Yeah pavithran your right, BSNL has broadband coverage to each and every town